Our primary role, here at SpeakUpCIC, is to deliver your views and fight for changes to your local mental health services. We thought that we’d let you all know a little bit more about we do that and what happens to your complaint once you raise it. CCG—There are three different Clinical Commissioning Groups—Ashford, South Kent Coast and Thanet – that we work with. We are in regular communication with the three teams to raise your issues with them directly. On top of this, we have attended multiple Protected Learning Times to help educate the local GP’s about mental health. MHAG—Local The Mental Health Action Group meets every two months, we attend Thanet, Ashford and Dover,Deal and Shepway. This is a great chance for the different organisations that are working in the local areas to meet and discuss the issues that are currently affecting people locally. David is the co-chair of the Thanet Mental Health Action Group, along with Brian Heard. David is also a co-chair for the Dover, Deal and Shepway Mental Health Action group. Amanda is a co-chair for the Ashford Mental Health Action Group. MHAG—County The County MHAG also meets every two months. This is a chance for all of the local chairs to meet and discuss their issues, identify any Kent Wide issues and act on them. As well as the local chairs meeting, there are also CCG, Kent County Council Commissioning, Strategic Partners and KMPTY representatives at this meeting. KMPT—In an effort to increase service user involvement in their planning, KMPT, Kent and Medway Partnership Trust, have arranged various meetings across Kent. These meetings also give us another forum to raise your complaints. One meeting in particular that we attend is the PCC—Patient Consultative Committee— which gives us the chance to raise issues that will be fed into KMPT. Strategic Partners – Since April of 2016, Shaw Trust and Porchlight have been the lead in Mental Health social care commissioning, acting on behalf of KCC. We regularly liase with both of these to raise the issues that you are bringing forward to work with them to improve the care available within the community.